Who we are

Who we are

Group 8 are an Apple Authorised Service Provider and are the UK Market leader in specialist Apple Computer Support and Maintenance with many years of experience in the Apple Computer arena.

Established in 2002 and based just outside London on the Kent Surrey borders, we are an Apple Authorised Service Provider who provide Mac hardware and software support, repairs, consultancy and maintenance services to our customers. Our clients range from leading edge Creative Agencies to Educational and Corporate organisations. Over the last decade we have been Apple Computer’s sole partner for the UK Collect & Return Service for portable computers covered by Applecare.

Our success is built on a mixture of experience, expertise and good old customer service.

 

Mac Support

Mac Support

Need Mac Support to optimise your systems or resolve an issue?

Need Mac Support to optimise your systems or resolve an issue?

Our Apple Authorised consultants are ready to offer support on resolving issues from server connectivity, mail server, calendar issues, font management, software instability or simply giving your Mac workplace a "once over". If you need a our engineers to carry out an installation, we're happy to help.

Need Mac Support to optimise your systems or resolve an issue?
 

 

Support Agreements

Support Agreements

All Mac Support Agreements are tailored to suit your requirements

Our Apple Authorised team of technicians will be available as your Mac IT Department, allowing you to focus on your own area of expertise. You will have quick access to our Mac experts via a secure remote session.

We are able to connect to your computer to troubleshoot and resolve any issues you may be experiencing.  This is backed up with telephone and onsite support.

Our support agreements cover hardware, Mac OS/iOS, Mac Server, day to day administration, comms and common application software support. We also include consultancy and advice plus health checks to keep your Macs running at their optimum.

In addition to all of this, we will pro-actively monitor your servers and backups, keeping your infrastructure stable.

 

Mac Solutions

Mac Solutions

Mac Solutions Consultancy from Group 8 will keep your IT infrastructure at the leading edge of technology

Mac Solutions Consultancy from Group 8 will keep your IT infrastructure at the leading edge of technology

We will work with you to provide Mac Solutions that will keep your infrastructure at the leading edge of technology.

In the constantly evolving world of technology, it's important to keep ahead. From simply setting up user access to a file server, or migrating to Cloud based email solutions, to taking advantage of VPN, Mail, Web, Calendar, Open Directory and other server functions, our experts will offer a bespoke solution.

Group 8 have the expertise to advise on integrating connectivity devices and technologies, ranging from routers and firewalls to Mail and FTP servers or a RAID array. We understand how valuable your data is to you, so can advise on the appropriate backup solution, be that local or cloud based.

Mac Repairs

Mac Repairs

Repairs by Apple Authorised Technicians

We get your MacBook, iMac, Mac Pro or Mac mini repaired and up and running whether in or out of warranty.  If you’re not sure of the warranty status, don’t worry, we’re happy to check for you.

We understand how important your Mac is to you. In our purpose built workshop, our Apple Authorised Technicians complete Mac repairs quickly and efficiently, to get our clients back up and running – ensuring happy customers with quality service.

If your Mac is in need of a performance boost, we can advise on how to get the best from it with a memory, SSD or hard drive upgrade.

All workshop repairs include a comprehensive check once the repair is complete. We don’t only check for the issue that has been reported, we run Apple diagnostics that examine your Mac’s hardware to ensure it’s healthy.

Mac Repairs
 

MacBook Collect & Return Service

MacBook Collect & Return Service

Nationwide Collect & Return Service for in and out of Warranty MacBook Repairs

Group 8 offer a nationwide MacBook Collect & Return Service for your repairs, with the assistance of our premier courier partner, UPS.

We can collect from and deliver back to any UK Post Code – it doesn’t even have to be the same for both. All Collect & Return repairs include a comprehensive check once the repair is complete. We not only check for the issue that has been reported, we run Apple diagnostics that examine your Mac’s hardware to ensure it’s healthy. We’ll keep you in the loop throughout the repair process.

Thrown away your box? Don’t worry, we’ll supply the packaging for your Macbook as part of the service.

If you need an iMac, Mac Pro or Mac mini repaired, please call us to discuss the options.

MacBook Collect & Return Service
 
Contact

Contact

Get in touch with us

Find us at:

Group 8
Unit 4b
Fircroft Business Centre
Fircroft Way
Edenbridge, Kent,
TN8 6EN

Call us on: 0330 999 8008
Email us at: info@group8.com

9:00am – 5:30pm (Monday to Friday)

Contact
 
Remote Support

Remote Support

Instant Access to your Desktop

After granting Group 8 access via a security password, we are able to take control of your computer to guide you through troubleshooting any issues you may be experiencing.

Cost of Service

Cost of Service

Out of Warranty Repairs will incur a £35.00 (ex VAT) diagnosis fee.

If you need a desktop Mac repaired, please call one of our friendly team members on 0330 999 8008 to discuss the options.